PRODEVIS

Smile, you have our support!

We make it a point of honor to support our customers by simplifying their daily lives through the use of our software, while providing technical support and our expert advice.

Photo salariés ELCIA

A team of experts at your side as soon as you install ProDevis

To facilitate discovering and getting started with the software as soon as it is installed, each user receives personal support. From the installation of ProDevis to assistance with your daily use, the ELCIA teams support and assist and are at your disposal throughout your user experience.

1

PLANNING YOUR INSTALLATION AND TRAINING

Once your order has been validated, you will receive a welcome phone call from our Customer Service Department in order to plan ProDevis installation and training dates. Your Customer Space is created and the summary of your customer information is sent to you by e-mail.

3

INSTALLING YOUR SOFTWARE

The installation is the responsibility of our Technical Department. Everything is managed remotely. However, you must be present and there must be access to the workstations and the Internet. Pending your training, you can make the most of demo mode to familiarize yourself with the software.

2

VERIFYING YOUR TECHNICAL PREREQUISITES

Before proceeding with the installation of your software, you can easily verify that your computer hardware includes all the necessary prerequisites described in the complete and detailed documentation.

4

PREPARATION AND TRAINING

Before you start, your trainer will be in touch to discuss practical considerations, logistics and the training program, as well as its content. You will receive the full minutes of this discussion by e-mail. The training is carried out either at your own premises or at ELCIA in Brignais.

Long-term support, daily services

To facilitate discovering and getting started with the software as soon as it is installed, each user receives personal support. ELCIA teams support you and are at your disposal throughout your user experience.

CUSTOMER SPACE

Quick access to your Customer Space to find your documents and personal information. Invoices, license numbers, supplier price lists, online technical assistance: a few clicks are all it takes for you to find everything you need.
Espace client ProDevis

TECHNICAL SERVICE

You can ask questions and obtain answers simply by contacting one of our eleven technicians. Reachable by telephone, they are at your disposal Monday to Friday between 8:30 am and 12:30 pm, and again from 1:30 to 5:30 pm (4:30 pm on Friday).
Photo Support technique

SALES ADVISOR

Make the most of your sales advisor, a truly dedicated resource who supports you daily to monitor your development, give advice and improve your use of ProDevis.
ELCIA Jennifer salariée

TRAINING PROGRAMS

Discover all the functionalities of ProDevis, and optimize your use thanks to the three ELCIA training programs: individual training, group training and distance learning.
ELCIA Sebastien formation

9 MODULES

Adapt your package to your business and daily needs by customizing its functionalities. Simplify the way your company is organized, improve its management, and optimize your sales thanks to our 9 modules
prodevis tableau de bord

PERFORMANCE DIAGNOSIS

Obtain a complete study of your company organization, and the use of your software in order to examine possible areas for improvement. An audit conducted by an ELCIA trainer at your own premises
Formation ELCIA

Any questions? Your sales advisor will call you back

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Thomas (en)

Commercial Counsellor